• by Rebecca Fawcett-Smith

BOQ: First Class Local Banking


Since opening its doors in 2003, BOQ Narangba has watched multiple competitors come and go. It is therefore understandable that Owner Manager of ten years, Shane Matthews, who recently took full ownership of the branch, talks with pride when discussing BOQ Narangba’s tenure in the community.

“As the only local bank branch in Narangba, we’ve obviously got an advantage. Our competition is effectively an ATM. However what sets us apart is our service and the fact that we’re locals, we’ve been here for a long time, and we’re not going anywhere.”

Defying the typical high staff turnover experienced in most bank branches, BOQ Narangba is staffed by six long serving locals, including Branch Manager, Deb Packard, who started her career in the banking industry in England 30 odd years ago. Immigrating to Australia in 2008, Deb joined the BOQ Narangba team in 2009, and her understanding of the challenges faced when starting a new life abroad has proven invaluable to the many British expats who also call Narangba home.

“Every time I talk to head office, I get compliments about what Deb does and how she does it,” says Shane. “Everybody aspires to be like her. She’s just a pocket rocket.”

With Deb firmly established as the local go-to person for home lending, and Business Development Manager and lifetime banker, Duncan Purkiss, in charge of commercial lending, Shane is able to share his business expertise with business banking clients.

“Narangba is an incredibly fast growing business community, and it’s neat to be working with the businesses. A lot of people have their businesses outside of Narangba but they still bank here, and we are happy to go to them.”

This strong customer service focus has seen BOQ Narangba recognised as a top performing branch in its tier, receiving Fit4Biz awards four years running.

“The Bank is fully supportive of us and super happy with what we’re doing. Our staff are first class.”

Fit4Biz award recipients are recognised not only on service and performance, but also positively representing the BOQ brand and contributing to the community. Proud supporters of numerous local clubs, schools and organisations, Shane and his team are 100% behind BOQ’s mission to be ‘Australia’s most loved bank’.

A word from Deb…

We love to be involved in community-based activities and Friday, November 3, represented our official relaunch day. The day started with a visit from the Feature Magazine team and we had fun modelling for our photographs … our five minutes of fame!

I thoroughly enjoyed visiting businesses in the Narangba Valley Shopping Centre and surprising everyone with ‘A BOQ Cupcake and a Coffee On Us’ morning tea. Customers who came to visit us Friday morning also received ‘A BOQ Cupcake and a Coffee On Us’. Sorry if I missed anyone out, I will catch up with you next time.

A big shout out to the Narangba Community for helping us to have a fun Friday. We had heaps of fun and the face painting lady was amazing. We couldn’t have run the sausage sizzle without the awesome help of the Narangba Scout Group. All funds raised from the sausage sizzle were donated to Narangba Scout Group and Hummingbird House.

Valley Coffee did a wonderful job serving coffee throughout the day, and The Codmother Seafood and Take Away shop kept the kids happy with free ice cream and slushies.

Finally, a big thank you to the support of our BOQ General Manager, Jason Stephens, BOQ QLD State Manager, Richie Gernon, and my BOQ Regional Manager, Jo Volstead, for taking the time out of their very busy schedules to visit the Branch and enjoy the day with us. Jo even had her face painted.

BOQ is just perfect for Narangba … I have the best job and the best team in town.


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